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fishNpond Shipping and Ordering Info
How To Place An Order
To place an order, you can do it through our Online Secure Shopping Cart.
Please be sure to supply us with correct shipping information. If we are charged an Address Correction fee ($5.00), we will have no alternative but to charge this fee back to your credit card.
Pricing does not include shipping charges. See Shipping Information section for answers to any questions you may have regarding shipping.
Sales Tax of 8.25% is applied to New York residents only.
Pricing is subject to change without notice.
Return Information
Returns are only accepted on unused or unopened merchandise within 30 days of purchase, and only with prior authorization. Call fishNpond for a Return Authorization Number. No returns will be accepted without proper authorization and the Return Authorization Number clearly marked on the box. Refunds will only be made on unused or unopened items. All returns must be shipped pre-paid and will be charged a 20% restocking fee. Insurance and freight charges are non-refundable.
Please Note: Returns of items that were purchased thru a "Free Shipping" promotion, will be charged the actual shipping charges incurred to us to ship the order, along with a 20% restocking fee.
We do not accept returns on the following items: special order items, books, liners, medication products, food products, water treatment products, or liquid containing products.
Defective or Damaged Goods
If you receive a defective or damaged item, please notify fishNpond immediately for a Return Authorization Number. Returns of defective or damaged items are only accepted within 30 days of purchase. After 30 days, you will be responsible for contacting the manufacturer directly. All manufacturer warranty issues after this 30 day period should be directed to the manufacturer.
Shipping Information
fishNpond will try to ship all in-stock items within 1-2 business days. If an item is out-of-stock, you will be informed by email of the expected shipping date. In some cases, out-of-stock items will be drop-shipped directly from one of our distributors.
We strive to provide you with the lowest shipping cost possible! Shipping costs are based on each shipping box's dimensional size, weight, shipping method and delivery address. All shipping costs are calculated and based on shipping to a residential address. In addition, there is a nominal $1.00 handling charge applied for each box shipped. Orders are normally shipped using UPS Ground Shipping, unless you request one of UPS's faster shipping methods (see below). However, there are circumstances that we ship using USPS Priority Mail (depending on size of order).
If you would like a shipping quote for your order, please contact us prior to placing your order.
(Sometimes we have items shipped directly from one of our distributors, so the shipping carrier may differ from UPS. Some of our distributors use other carriers, including FedEx and Airborne Express.)
For an additional charge, we can also ship using faster shipping methods: UPS Next Day Air, UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3-Day Select at your request. You can request one of these faster methods under the "Special Delivery Information" section of your order. If you would like a shipping quote for one of these faster methods, please contact us prior to placing your order.
Note: Some items are too large or too heavy to be shipped through UPS, and would need to be shipped thru a freight company. If your order will have to be shipped thru a freight company, you will be contacted by us prior to your order being processed to give you an idea on the cost of shipping.
fishNpond ships only within the continental U.S., Hawaii & Alaska.
fishNpond does not accept credit cards that are based outside of the continental U.S., Hawaii & Alaska.
fishNpond assumes no liability for the use or misuse of products that we sell.te sell.
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